XPEDE GROUP PTY LTD – WEBSITE PRIVACY POLICY
Effective date: 10 November 2026 | Xpede Group Pty Ltd | ABN 44 665 090 111
Xpede Group Pty Ltd (ABN 44 665 090 111) (we, us or our) is committed to protecting personal information. This Website Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our public corporate website (Website), including contact and enquiry forms, website analytics and associated communications.
Scope: This policy applies to the public Website and personal information handled in connection with visits to, and enquiries through, that Website. It does not cover personal information processed within Xpede SPC, XpedePay, their user portals, project workflows or statutory declaration functions. Privacy arrangements for those products will be addressed separately, including through relevant notices and contractual arrangements.
Quick overview
We collect contact information you choose to give us and technical information generated by your use of the Website.
We use it to respond to enquiries, operate and improve the Website, communicate with business contacts and meet applicable obligations.
We use Wix to host the Website and Google Analytics to understand Website traffic and interactions.
You may ask us to access or correct your personal information, or raise a privacy complaint.
Information we may collect
Your name, business or organisation, role, email address, telephone number and other details you submit through contact forms or communications.
The substance of enquiries, correspondence, requests for demonstrations, feedback and communications with us.
Technical and usage information, which may include IP address, browser and device information, approximate location inferred from IP address, pages visited, referral sources, date and time of visits, and cookie or analytics identifiers.
Your communication and marketing preferences, where relevant.
We do not intentionally request identity documents, banking details, precise GPS location or sensitive personal information through the public Website. Please do not include sensitive personal information in general enquiry fields unless necessary. Information provided voluntarily in messages may nevertheless contain additional personal information.
How we collect personal information
Directly from you when you complete forms, request information or contact us by email or other means.
Automatically from your visits and use of the Website through Wix functionality, cookies, Google Analytics and related technical logs.
From a colleague, business referral or publicly available professional source where relevant to responding to an enquiry or establishing a business relationship.
Why we collect, hold, use and disclose personal information
Business operations: to respond to enquiries, manage relationships with prospective customers and partners, and provide information about Xpede services.
Communication and support: to respond to questions and requests, including requests for demonstrations or follow-up.
Website operation and improvement: to maintain website functionality, understand visitor interactions, diagnose problems and improve content and performance.
Marketing and promotions: to communicate relevant Xpede news and services where permitted by law, and provide an option to unsubscribe from marketing communications.
Legal and compliance: to protect the Website and our rights, respond to lawful requests and meet applicable legal obligations.
Our disclosures of personal information to third parties
We may disclose relevant personal information to service providers assisting us to operate the Website and conduct business, including Wix, Google Analytics, email and IT service providers, professional advisers and contractors. We may also disclose information where you authorise us to do so or where required or permitted by law. We do not publish information submitted through an enquiry form as a public testimonial without appropriate permission.
Overseas disclosure
Our Website uses Wix and Google Analytics. Personal information may be disclosed to, stored, processed or accessed by service providers outside Australia. Wix identifies the United States, Ireland, South Korea, Taiwan and Israel as possible storage locations for site visitor information. Wix sub-processors may handle information in additional countries. Google Analytics uses international processing infrastructure. We take reasonable steps appropriate to our legal obligations to protect personal information disclosed overseas.
Your privacy rights and choices
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity. Where we cannot provide access or make a requested correction, we will explain the reason to the extent required by law. You may choose not to provide personal information, but this may limit our ability to respond to your enquiry.
You can unsubscribe from marketing emails using the link included in the message or by contacting us. Service or enquiry-related communications are different from optional marketing messages.
How to contact us about your rights or to make a complaint
Email: privacy@xpedepay.com
Xpede Group Pty Ltd, Sydney, New South Wales, Australia. Website: www.xpedepay.com
Please provide sufficient information for us to identify and respond to your request or complaint. We will consider the matter and respond within a reasonable time. If dissatisfied, you may be entitled to complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
Protecting your information
We take reasonable technical and organisational steps designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure.
How long we keep your information
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries, business records and applicable legal or contractual requirements. When information is no longer needed, we take reasonable steps to destroy or de-identify it, subject to any applicable retention obligations.
Cookies and analytics
The Website uses cookies and similar technologies to support website functionality and understand how visitors use the Website. Wix may use cookies and technical tools for essential or functional purposes. We also use Google Analytics to measure website traffic and interactions. Google states that GA4 does not log or store IP addresses.
You can manage or block cookies through your browser settings and may use the Google Analytics opt-out browser add-on where supported. Blocking cookies may affect some Website functions. We do not currently use Meta Pixel or Google Ads conversion tracking on the Website.
Third-party websites
The Website may link to independent third-party websites or services. We do not control their privacy practices. Please review their privacy policies before providing information to them.
Software platforms and AI technologies
This Website Privacy Policy does not describe Xpede SPC or XpedePay platform processing, including any use of artificial intelligence to process customer or platform information. Those activities fall outside the scope of this Website policy and are being addressed separately.
Amendments
We may update this Website Privacy Policy to reflect changes to the Website, our information-handling practices, service providers or applicable requirements. The current version will be available on the Website, together with its most recent effective date.